How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. You can call the office to check on usage.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water milky?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What are trihalomethanes (THMs)?
THMs are chemical compounds that form when chlorine mixes with naturally occurring organic compounds in water. The EPA and KDHE have set a standard of 80 parts per billion (ppb)* as the safe maximum level of THMs in drinking water, based on a lifetime of consumption.
Can children and pregnant women drink chloraminated water?
Yes, everyone can drink water containing chloramine, and you can use it to prepare your baby's formula.